“You don’t even have to think about it anymore. “You choose a vendor, and the system automatically knows everything about them and where the money needs to go,” Brooks says. Before, employees manually wired funds to gaming customers and vendors. We’re much more efficient now because we’ve simplified how we work.”Ī good example is the way MGM Resorts handles wire transfers. “Using our old systems, we’d take, say, 15 steps to complete a task that should have really needed only three,” says Lara Brooks, senior vice president of finance shared services.“PwC guided us as we modified business process, and Oracle supported our process with its cloud technology. As the project unfolded, technology upgrades and process improvements went hand in hand.

The initiative started by implementing cloud-based core financials, initially for all Las Vegas properties and later for other US resorts. We needed more advanced features that let us better support the business.” That wasn’t going to happen with MGM Resorts’ legacy on-premises systems, which couldn’t connect to new applications and take advantage of automation. “It was inefficient and sometimes resulted in discrepancies. “Much of the time, we had to manually log into systems to find the financial data we needed,” says Emmy Kravetz, executive director of ERP. Behind the scenes, the teams manage financial systems that process wire transfers, credit card data, vendor orders, and more, all for a business that’s really multiple industries such as food and beverage, hotels, and entertainment.īut back in 2018, the company’s patchwork of systems, some of them nearly 40 years old, meant that such magic was getting harder and harder to pull off. The finance and IT teams at MGM Resorts International support more than 15 properties in Las Vegas and across the US-including iconic destinations such as the Bellagio and Mandalay Bay-so well that customers never notice what they do.

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